How to get support
This page shows you how to start, step by step.
Step 1: Talk to us
Call us or email us.
A family member or friend can do it for you.
A support coordinator can do it too.
Step 2: We call you back
We will get back to you within 2 working days.
Step 3: We meet and listen
We meet you and listen to what you want.
You can bring someone you trust to the meeting.
Step 4: We make an agreement
We write down what supports you will get.
We write down what they cost.
This paper is called a service agreement.
You say yes before anything starts.
Step 5: Support starts
Your supports begin.
If something is not right, tell us. We will fix it together.
Need help to talk to us?
Do you speak another language? An interpreter can help.
Call TIS National on 131 450.