How to complain
A complaint is when you tell us something is wrong.
It is OK to complain
Complaining is allowed.
We will not be angry with you.
Your supports will not change.
Complaints help us do better.
How to tell us
You can tell your worker.
You can call us or email us.
Someone you trust can complain for you.
You do not have to say your name if you do not want to.
What happens next
1. We listen to you.
2. We look into what happened.
3. We try to fix it.
4. We tell you what we did.
You can also tell the NDIS Commission
The NDIS Commission checks on NDIS providers.
You can complain to them instead of us. That is OK.
Call 1800 035 544. It is free.